It’s not uncommon for a customer to ask for our help finding the source of a bad sewer-gas smell. It happens quite often because the problem is tough to diagnose and locate for lots of different reasons. We usually start with a few pointers over the phone to see if they can solve the problem … Continued

One winter, on a Saturday night, it was my turn to cover the phones. A customer called at about 10:00 p.m. and said “everything was backed up” in his house. No matter how many times he tried to fix the problem, he couldn’t stop the downstairs shower drain from overflowing, and he needed help. When … Continued

You have work…school…guests coming over… and everyone in the family needs hot water now. Unfortunately, life as you know it has just been interrupted by a leaking water heater. The inconvenience is bad enough, but when you factor in the possibility of water damage, it can become catastrophic. One of the first things I ask … Continued