Many of us are living in our homes longer and longer, while others are buying homes that are at least 25-years old, and often 75 to 100 years old. One thing that comes to the forefront in older homes is the condition of the main sewer line (for homes that aren’t on septic tanks). Main … Continued

Most of us don’t know our hot water heater is going bad until we get nothing but cold water out of the tap — but things don’t have to go that far if you’re alert to the clues of a hot water heater that isn’t working quite right. If you see these five signs, it’s … Continued

It’s not uncommon for a customer to ask for our help finding the source of a bad sewer-gas smell. It happens quite often because the problem is tough to diagnose and locate for lots of different reasons. We usually start with a few pointers over the phone to see if they can solve the problem … Continued

One winter, on a Saturday night, it was my turn to cover the phones. A customer called at about 10:00 p.m. and said “everything was backed up” in his house. No matter how many times he tried to fix the problem, he couldn’t stop the downstairs shower drain from overflowing, and he needed help. When … Continued

You have work…school…guests coming over… and everyone in the family needs hot water now. Unfortunately, life as you know it has just been interrupted by a leaking water heater. The inconvenience is bad enough, but when you factor in the possibility of water damage, it can become catastrophic. One of the first things I ask … Continued