Frequently Asked Questions (FAQs)

Most manufacturers have a lookup tool on their website to determine the manufacturer’s warranty. Usually, you will only need the serial number of the water heater.

The Model # of your water heater is located on the label, sometimes referred to as the name plate or rating plate.

Heat pump maintenance is more than an inspection. It should be performed by a professional per manufacturer instructions, a minimum of once a year. Annual maintenance lowers operation costs, maintains equipment efficiency, and identifies possible safety issues.

Boiler maintenance is more than an inspection. It should be performed by a professional boiler technician per manufacturer instructions, but at a minimum of once a year. Annual maintenance lowers operation costs, maintains equipment efficiency, and identifies possible safety issues.

All heat pump maintenance should be done by a professional per manufacturer instructions, at least once a year. Annual maintenance lowers operation costs, maintains equipment efficiency, and identifies possible safety issues.

An Electronic Air Cleaner (EAC) should be cleaned regularly. The 4” to 5” thick electronic air cleaner cells need to be cleaned every 1 to 3 months depending on how quickly the accumulate dust residue. Even a thin layer of dust diminishes the cells’ ability to remove particles from the air, and keeping the EAC cells clean is paramount for this filter to work correctly. The thin prefilters need to be cleaned at least every 3 months.

Before installing the filter, make sure the power is off to the system. Different filters have different styles of access. Once you determine the filter access, simply remove the old filter and install the new one with the arrow pointing towards the furnace or air handler.

Replacing your furnace filter depends on your air quality and the type of filter you have. As a rule of thumb, a 1” thick disposable pleated filter should be replaced at least every 3 months. A 4” to 5” thick disposable pleated filter should be vacuumed every 3 months and replaced every 6 or 12 months depending on air quality.

A heat pump moves heat that naturally exists in the air from the outside of the home to inside the home. The heat is transferred by air blowing over a coil that is then distributed throughout the home through duct work or air blowing over a coil of a ductless unit and then into the space it serves. In the hotter months it reverses this process, moving the heat from inside the home to the outside just like an air conditioner does.

Homeowners can typically replace filters, but true HVAC maintenance requires a professional with the proper tools and experience. Our heating contractors will fine tune your furnace and perform the necessary safety and operation inspections.

Ideally, once a year, but professional heating maintenance services should be completed per manufacturer instructions.

Many modern furnaces DO NOT have a standing pilot, and it is dangerous to attempt to light the pilot manually. If your furnace will not light, there is a problem requiring a professional to diagnose and repair.